Wonderful, surprising, individual people–interested in your products and services.
While you know your business, we can reintroduce you to your customers and potential customers. We learn their needs, motivations, and challenges to show how well your products and services meet their goals. Anyone can ask about how your product lives up to user expectations, but their experience with your company and brand goes far beyond how they use your software.
Services
Experience Strategy
Strategic consulting, recommendations, and planning services for your most relevant and meaningful opportunities.
Design Thinking Workshops
Getting the brilliant ideas out of everyone’s heads and teaching you to do it next time! Design Thinking has become an overused term for fun off-sites. We use facilitation methods honed over 20 years in corporate, healthcare, education, manufacturing, financial services, and start-up environments. The goal is iterative action: short-term, medium-term, and long-term; then test and repeat. Together, we remove obstacles so you can test innovation cheaply and quickly.
Research & Analysis
Ask, watch, listen, repeat. From interviews to testing, questionnaires to shadowing, we use mixed-methods research planning to understand how individuals interact with your services.
Content Strategy
Whether on a website, in print, in an app, or on social channels, we can build a comprehensive content strategy that includes content architecture, content design, content management, content engineering, and distribution planning. Get the right information to the right audience at the right time, and in the best format.
UX Design
Rapid visual tools to review, debate, and perfect concepts. From sketching workflows to complex digital experiences and advisement on best practices and usability issues
Design & Prototypes
UX design, wireframes, task workflows, and information architecture coupled with rapid prototypes to quickly test design concepts and move forward.
Product Design
From ideation to identifying and detailing interactions, flows, and exceptions, we help bring your ideas to life. Whatever the device, channel, or audience, we love breaking down complexity into beautiful solutions.
CRM & CMS Implementation
Customer Relationship Management and Content Management Systems work hand in hand and are complex projects we handled over and over…and over. Getting these two implementations and configurations right can make a tremendous difference to your workflows and revenue.
Service Design
Design Thinking and Service Design work together to foster ideas, remove obstacles, and solve problems in unique ways, quickly, nimbly, in ways that make the most impact on your goals. We run workshops with your teams, paired with a wide array of research tools, to get to the heart of the matter. Real solutions, real impact, and new ways of thinking to drive short-term, mid-term, and long-term innovation and real change.